Shipping & Returns
SHIP TO STORE UPDATE:
We are in the process of adding a new Ship to Store feature on the website. In the meantime, if you would like to pick up an order at one of our retail locations, please follow the instructions below:
From your shopping cart, select the "Apply Discount Code" feature and apply the code that corresponds to the location you would like to pick up your order from. Then, proceed to check out. Input all of your information as directed and select the "Free Shipping" option under Shipping Methods. If you use one of the codes below, We will notify you when your order is ready for pick up at the location you have specified.
Location Pick-Up Codes:
1 Lambert Lind Hwy, Warwick, RI 02886
Use the code - SHIPTORI
77 Salem Turnpike, Norwich, CT, 06360
Use the code - SHIPTOCT
Please send any returns or exchanges to:
ATTN: Returns & Exchanges
999 Pontiac Avenue
Cranston, RI 02920
You must have:
- a copy of your receipt
- a note indicating a return or an exchange
- contact information
Returns must be made within 30 days of receipt with no signs of wear, tear or wash and with the original tags attached for a full refund, and refunds without a receipt receive store credit at the last sale price. Defective merchandise within a 90 day period with a receipt must be reviewed and deemed defective for replacement. No refunds or exchanges are given for embroidered products.
Please note that the shoebox is not a shipping box. Any returns that use the shoe box as a shipping box, any orders undeliverable, and any orders refused will be deducted a 5% restocking fee.
You will be informed, VIA e-mail or phone if there is an outstanding back order for an item purchased. Any backorders may be canceled and refunded before the ship date except for personalized items (i.e. embroidery, screen printing).
We charge a low flat rate of $7.50 shipping for all orders, regardless of size. UPS or USPS shipped to your home or facility*.
Orders over $100 qualify for free U.S. ground shipping. Any returns, exchanges, or cancellations that bring your order below $100 are subject to our $7.50 shipping charge.
Orders over $200 may require a signature confirmation upon delivery. Should you not be available to sign for your delivery, your local post office will hold your package for a limited time for pick up. Please contact your local post office for more information.
We currently do not offer international shipping.
*Shipping to Facility: Shipping to a facility must be pre-arranged with a manager and is typically only for on-site sales or group sales unless otherwise specified.
PLEASE CALL (401) 490-2910 if you need to ship to either Kent Hospital or Manchester Hospital