Please send any returns or exchanges to:
ATTN: Returns & Exchanges
999 Pontiac Avenue
Cranston, RI 02920
You must have:
- a copy of your receipt
- a note indicating a return or an exchange
- contact information
Returns must be made within 30 days of receipt with no signs of wear, tear or wash and with the original tags attached for a full refund, and refunds without a receipt receive store credit at the last sale price. Defective merchandise within a 90 day period with a receipt must be reviewed and deemed defective for replacement. No refunds or exchanges are given for embroidered products.
Please note that the shoe box is not a shipping box. Any returns that use the shoe box as a shipping box, any orders undeliverable, and any orders refused will be deducted a 5% restocking fee.
You will be informed, VIA e-mail or phone if there is an outstanding back order for an item purchased. Any backorders may be canceled and refunded before the ship date except for personalized items (i.e. embroidery, screen printing).
We charge a low flat rate of $7.50 shipping for all orders, regardless of size. UPS or USPS shipped to your home or facility*.
Orders over $100 quality for free U.S. ground shipping. Any returns, exchanges, or cancellations that bring your order below $100 are subject to our $7.50 shipping charge.
Orders over $200 may require signature confirmation upon delivery. Should you not be available to sign for your delivery, your local postal office will hold your package for a limited time for pick up. Please contact your local post office for more information.
We currently do not offer international shipping.
*Shipping to Facility: Shipping to a facility must be pre-arranged with a manager and is typically only for on-site sales or group sales unless otherwise specified.
Should your facility be approved for direct shipping please follow these steps at checkout:
- Fill your cart with your favorite (or approved) items!
- Select ship to 'Facility Pick Up' at Check Out and choose 'Your Facility's option' from the drop down
- You can then select 'Pay at Facility/Payroll Deduction (if available)' as your Payment Method
- Once notified, you can pick up your order at your facility's gift shop, or designated pick up place, and pay with your desired method accepted by your facility!